Returns & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused and with all original tags attached and original packaging included. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at nourished.move@gmail.com with your order number and reason for return.

If your return is accepted, we’ll provide you with instructions on how and where to send your item.

Customers are responsible for the cost of return postage for change-of-mind, sizing or fit returns. We recommend using a tracked postage service, as Nourished Move is not responsible for returned parcels that are lost or damaged in transit.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at nourished.move@gmail.com.

Damages, Faults & Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or you have received the wrong item so that we can assess the issue and make it right.

Where an item is faulty, damaged, incorrectly supplied or otherwise covered by your rights under Australian Consumer Law, Nourished Move will provide an appropriate remedy and cover reasonable return postage costs where required.

Exceptions / Non-Returnable Items

For hygiene reasons, certain items may not be eligible for return. Please contact us if you have any questions about whether your item can be returned.

Unfortunately, we do not accept change-of-mind returns on sale items or gift cards. This does not exclude or limit any rights you may have under Australian Consumer Law in relation to faulty or defective products.

Exchanges

If you would like a different size or item, please contact us to arrange a return.

Customers are responsible for the cost of returning the original item. Once your return has been received and approved, you can place a new order for your preferred size or item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable consumer laws.

The item must be returned in the same condition that you received it — unworn, unused, with tags and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable for change-of-mind returns, except where required by applicable consumer law.

If more than 15 business days have passed since we approved your refund, please contact us at nourished.move@gmail.com.